We at Olivia hope that everyone is safe and remains healthy during these unprecedented times. We look forward to bringing our community back together and welcoming you on one of our incredible vacations. We continue to stay closely connected to each one of our cruise, resort, riverboat, and tour partners, tracking the latest health and safety protocols within the travel industry.
Your well-being is more than a priority, it is an Olivia core value: it defines our approach to how we serve you, our community. From our inaugural cruise in 1990 to now, the safety and well-being of our guests, entertainers, team, and vendor crew has always been our highest priority and core to our vacation experiences. Not only are we working very closely with our travel partners to ensure all health and safety protocols are enforced, but you can also count on your “always-on” Olivia support team to assist 24/7 when needed. Our Trip Director and team members will be trained and briefed on the enhanced hygiene and safety protocols so that together we can monitor compliance for the welfare and protection of everyone.
We want to make sure you feel comfortable about booking your next vacation and we will do all that we can to relieve your concerns about personal safety and protection of your travel investment. We want to assure you that we will continue to monitor updates and changes as they happen. Olivia’s promise to our valued guests is to uphold our travel partners to the highest standards of hygiene, protection and safety by assuring they adhere to the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), Center for Disease Control (CDC), World Health Organization (WHO), Cruise Lines International Association (CLIA) and United States Tour Operations Association (USTOA). As specific details continue to unfold, we truly believe that with the new health and safety protocols, combined with Olivia’s stringent expectations, it will be the safest way to enjoy travel again.
And if, by any chance, the 2021 trip you book has to be postponed, Olivia will provide a 100% transferred credit towards the postponed trip or credit towards any other Olivia trip for the following year.